Technical Support Executive

Job Description:
Wipro is hiring Technical Support Executives to provide world-class support to its clients. This role requires individuals with excellent communication and problem-solving skills to resolve technical issues efficiently and ensure a high level of customer satisfaction.

Key Responsibilities:

• Assist customers with troubleshooting technical issues related to hardware, software, and network systems.
• Provide accurate and timely solutions via phone, email, or chat.
• Escalate unresolved issues to the appropriate technical team for further investigation.
• Maintain detailed documentation of customer interactions and solutions provided.
• Ensure adherence to service-level agreements (SLAs) and quality standards.
• Stay updated with the latest technologies and industry trends.

Required Qualifications:

• Bachelor’s degree in any discipline or equivalent experience in a technical support role.
• Excellent communication skills in [English/other applicable languages].
• Basic understanding of computer systems, networking, and troubleshooting.
• Strong analytical and problem-solving abilities.

Preferred Qualifications:

• Experience in a similar technical support or customer service role.
• Certifications like CCNA, ITIL, or equivalent will be an added advantage.
• Ability to work in rotational shifts.